Technology and Telecommunications Sector
The Technology and Telecommunication sector has capitalized on the growth path paved by increasing mobile penetration and substantial technological advances in wireless computing.
Customer-driven price pressure is becoming an increasing challenge. Key success factors include innovation, operational excellence, coherent service portfolios as well as a well-defined brand strategy capable of creating a competitive edge in a fast-moving market environment. Growing traffic must be reflected in network and capacity management strategies.
The ability to provide customized services based on stable multi-purpose equipment is emerging as a key differentiator. Efforts to bridge the digital divide have to be sustained by seizing investment opportunities in emerging countries. The information technology sector is also unique in that it has the ability to dematerialise objects, this meaning that information technology solutions can make substantial substitutions of physical materials. Paperless records management, music and media, email, telepresence and a large variety of other solutions have a significant positive impact on the environment. This value also needs to be captured by Information and Communications Technology organisations.